Privacy Policy

1. Information We Collect

When you submit a booking inquiry through our website, we collect the information you provide: your name, email address, phone or WhatsApp number, travel dates, pickup and drop-off locations, number of passengers, and any notes you choose to share.

2. How We Use Your Information

We use your personal information solely to:

• Respond to and manage your transfer and tour bookings;
• Send you booking confirmations and driver dispatch details;
• Communicate with you via WhatsApp or email regarding your itinerary.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Retention

Booking inquiries are retained in our internal booking dashboard so that we can reference past customer details and provide continuity of service. You may request deletion of your personal data at any time by contacting us.

4. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the right to access, rectify, or erase your personal data, restrict or object to processing, and request data portability. To exercise these rights, contact us at info@ellarides.com.

5. Contact Us

For any privacy-related questions, contact us at info@ellarides.com or via WhatsApp on +94 76 223 0300.